As a human resources manager, I have often read or heard that employees leave their organization for better pay, more generous benefits, or new career opportunities. These factors matter, of course. But when we take the time to listen to people who leave, one reality comes up over and over again: they don’t always leave […]
As an Operations and Human Resources Manager, it’s my responsibility to stay on top of trends in artificial intelligence — but also to make sure the team doesn’t end up running around like a “headless chicken” with all these new tech tools! Over the past few months, “AI” has definitely become part of my everyday […]
Customer loyalty is no longer built solely on points programs or discounts. It’s safe to say things have evolved significantly since my early days in retail marketing over 20 years ago. Thanks to advances in behavioural psychology, brands can subtly influence purchasing decisions and strengthen consumer attachment. Here are a few cognitive biases and their […]
